Terms of service

Last Updated: 04-05-2025

Introduction

By using the Services, you confirm you have read and understood these Terms.

Infinity Fiction is an early-stage company developing and improving its Services. The Services are provided as part of ongoing development and may change, expand, or be discontinued at any time. Features are offered on an experimental and evolving basis.

Who we are & how these terms work

  1. These Terms of Service (“Terms”) form a contract between Infinity Fiction Limited (“Infinity Fiction”, “we”, “us”, “our”) and you (“you”, “your”) covering our games, websites, mobile apps, desktop apps, Discord integrations, bots, content, and any related features (together, the “Services”).
  2. Infinity Fiction Limited is a company registered in England and Wales. Contact: [email protected].
  3. By creating an account or using the Services, you confirm you are 18 years or older and agree to these Terms and to our Privacy Policy (the “Policies”). If you are under 18 or do not agree, do not use the Services.
  4. You are responsible for ensuring that your use of the Services complies with all laws and regulations that apply where you live or access the Services. We make no representation that the Services are appropriate or lawful in any particular jurisdiction.
  5. If you access the Services via a platform (e.g., Apple App Store, Google Play, Steam, Discord) you must also comply with that platform’s terms. If a platform term conflicts with these Terms, the more protective term for consumers applies.

Changes to these Terms

  1. We may update these Terms from time to time to reflect law, safety, or technical changes.
  2. If you do not agree with any changes, you must stop using the Services or cancel your subscription (if any). Continuing to use the Services mean you do agree.
  3. Urgent legal or safety updates may take effect immediately. Your continued use after the effective date means you accept the updated Terms. 

Who may use the Services

  1. The Services are intended for adults and may include mature themes. You must be 18 or older to create an account or use the Services. We do not knowingly collect personal data from anyone under 18.
  2. We may introduce age-assurance measures in the future to confirm eligibility. If such measures are introduced and you do not complete them when requested, we may suspend or deny access.
  3. If we become aware that someone under 18 is using the Services or has misrepresented their age, we may suspend or terminate the account.
  4. You are responsible for ensuring the Services are lawful where you live. We may restrict features or access in some locations. If local law stipulates legal age to contract as older than 18, then the older age applies.

YOUR ACCOUNT

  1. You must provide accurate information and keep your credentials confidential. You are responsible for all activities on your account. Responsibility for activities means complying with our Policies, including these Terms of Service.
  2. When you create an account with us, you provide an email and password (your “Login Credentials”). You agree that you can’t share your Login Credentials with anyone. That means you can’t sell, transfer or allow any other person to access your account or Login Credentials, or offer to do so. You must keep your Login Credentials secret. You must notify us immediately if you become aware of any breach of security, including any unauthorised account access or any loss, theft or unauthorised use or disclosure of your Login Credentials or payment info so we can take appropriate steps. You are responsible for all losses on your account where you have shared your Login Credentials or have failed to keep your account or Login Credentials secure.
  3. Tell us promptly if you suspect unauthorised use or otherwise wish to report issues: [email protected].
  4. We may suspend or take protective steps if we detect suspicious activity, security issues, or legal risk. That includes deactivating, restricting, or reviewing your eligibility to hold an account, either temporarily or permanently.

AI

  1. By agreeing to these Terms of Service, you agree to use AI Features and AI Output responsibly and reasonably.
  2. Our Services include AI Features which support the Living World Engine. “AI Features” are tools that generate, transform, or assist with content. We use our AI Features responsibly and expect you to do so too. AI Features are experimental and may produce unpredictable or incorrect outputs. You acknowledge and accept these limitations.
  3. AI Output is content generated or co-generated by the Living World Engine and data relating to intellectual property created by and owned by or licensed to us in response to your or others’ inputs. Not everything the Living World Engine reproduces or outputs when using the Services constitutes AI Output.
  4. AI Output may include or be based on Infinity Fiction material, system material, third-party material, your User Content, or a combination of these. AI Output may not be unique to you and may be similar to content generated for other users.
  5. AI Output can be inaccurate or offensive. You agree to not rely on AI Output for medical, legal, financial or other professional advice. You agree to use discretion and report worrying content.
  6. You agree to not use AI Features to generate AI Output that could infringe third party rights, including intellectual property rights and libel. You agree to use discretion.

Safety, moderation & anti-cheat

  1. We use a combination of human review and automated tools to help keep the Services safe and fair. These tools may, for example:
    1. Detect suspected illegal content or breaches of these Terms;
    2. Detect spam, fraud, bots, automation, or exploits;
    3. Be used as evidence to restrict, suspend, or terminate accounts.
  2. While we endeavour to protect player safety and employ automated systems to support this, we do not manually review every item of input and output, and we do not guarantee that all harmful or illegal content will be identified.
  3. We may suspend, restrict, or deactivate any account at our discretion to protect the Services or other users where reasonably necessary for safety, fraud, breach of terms, legal risk, or service protection.
  4. To report issues, email [email protected].

Acceptable use (a few non-negotiables)

  1. You must not:
    1. break the law; 
    2. infringe third party rights, including intellectual property or privacy rights;
    3. post or generate content that is illegal or that, if not already illegal, we reasonably consider harmful (e.g., sexual content involving minors, sexual exploitation, hate or terrorist content, doxxing, instructions for serious harm, self-harm encouragement, realistic depictions of non-consensual violence);
    4. libel, harass, bully, or impersonate others; 
    5. try to reverse engineer, bypass security, scrape, or overload our systems;
    6. attempt to age-evade controls.

Intellectual property

  1. What we own
    1. We own the Services, AI Features, software, systems, models, game engines, tools, designs, interface, trade, databases, text, game worlds, lore, characters, locations, artwork, audio, trademarks, logos, and all other Infinity Fiction materials, together with all intellectual property rights in them.
    2. We can use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display any AI Output you produce.
    3. We also own, or have rights to use, all licensed third-party materials incorporated into the Services.
    4. Unless we expressly state otherwise in writing, we and our licensors, where appropriate, retain all rights in AI Output to the fullest extent permitted by law.
  2. What you own
    1. You retain any rights you may have in intellectual property you upload, submit, input or otherwise provide to the Services (“User Content”).
  3. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable licence to use AI Output generated for you through the Services for your own non-commercial purposes including personal sharing, streaming and social media content, subject to these Terms.
  4. Restrictions
    1. You retain any rights you may have in intellectual property you upload, submit, input or otherwise provide to the Services (“User Content”).
    2. Remove, obscure, alter, or bypass any copyright notice, branding, watermark, proprietary notice.
    3. Use the Services or AI Output to infringe intellectual property rights or other legal rights of any person including third parties.
  5. You grant us a worldwide, royalty-free, non-exclusive, transferable, sublicensable licence to host, store, reproduce, adapt, display, perform, process, use, and moderate User Content and AI Output as needed to operate, secure, improve, promote, and provide the Services, enforce these Terms, and comply with law.
  6. We may use anonymised, aggregated, or de-identified information about AI Output and Service usage to understand and improve the Services.
  7. We may review, remove, disable access to, or restrict any AI Output or access to User Content where we reasonably believe it:
    1. breaches these Terms;
    2. infringes rights;
    3. creates legal, security, or reputational risk; or
    4. may expose us, users, or third parties to harm or liability
  8. This Section 8 survives suspension, expiry, or termination of your account or these Terms.

Subscriptions, trials, pricing, & reminders

  1. Some parts of the Services may be paid or require a subscription. Prices and features may change at any time.
  2. Renewal, cancellation, and refund terms will be displayed at the point of purchase or within the relevant store or platform.
  3. We may change, pause, or remove any paid feature or subscription or price at our discretion.
  4. If payment fails, we may pause, restrict, or end access.

Your consumer rights, cancellation, & refunds

  1. If applicable, UK consumers have a 14-day right to cancel from the contract start under the Consumer Contracts Regulations 2013. Equivalent mandatory rights may apply in other territories.
  2. The majority of the Services are digital content or digital services supplied immediately, including turns, gameplay, prompts, credits, tokens, character interactions, generated content, and other in-game or account features.
  3. By purchasing a subscription, top-up, or other paid feature, you are requesting immediate access to the Services. You acknowledge that you may lose your right to cancel once supply begins, where permitted by law.
  4. Our commercial refund policy
    1. Without affecting your statutory rights, we operate the following refund policy:
    2. Within 14 days of purchase, you may request a refund of any unused paid credits on a pro-rata basis.
    3. Refunds are normally available only before the Services have been meaningfully consumed.
    4. We treat the Services as meaningfully consumed once your account has exceeded 200 lifetime turns, even if within the 14 day period.
    5. This threshold reflects approximately 4 hours of gameplay.
  5. Once an account has exceeded 200 lifetime turns, refunds will not normally be available, except where required by law. This is intended to prevent repeated purchase-and-refund behaviour that would allow users to consume substantial AI gameplay while repeatedly refunding unused balances.
  6. Cancelling automatic renewal stops future billing. It does not normally entitle you to a refund for a billing period that has already started and been made available to you, except where required by law.
  7. How to request a refund or cancellation.
    1. Email [email protected] within 14 days of purchase. Your email must include information which may be available in your original purchase email, including:
    2. the email address used to sign up for your Infinity Fiction account;
    3. the invoice reference number from your purchase email;
    4. the date upon which you made the purchase you seek to refund; and
    5. a clear statement that you want to cancel.
  8. Payments, receipts, invoices, and refund processing may be handled by trusted third parties as a merchant of record where you purchased the Services.
  9. Payments, invoices, receipts and refund processing may also be handled by trusted third-party payment processors or merchants of record, depending on where you purchased the Services.
  10. Any discretionary or policy-based refund offered by us is separate from your statutory rights. Nothing in these Terms affects your statutory rights.
  11. Where purchases are made through Apple, Google or another third-party platform or payment provider, refunds may need to be requested through that platform and their policies may apply.
  12. Refunds may exclude non-refundable payment processing fees, taxes or third-party charges where permitted by law.
  13. Approved refunds are normally processed within 10 business days, although bank or payment provider timings may vary and can take less or more time.
  14. We rely on our records as evidence of usage data when assessing cancellation and refunds.

Third-party services & links

  1. We’re not responsible for third-party sites, stores, mods, bots, or links. Your use of third-party services is at your own risk and may be subject to their terms and privacy practices.

Service availability & updates

  1. We may change, update, or remove parts of the Services at any time. We do not guarantee continuous, error-free, or secure operation. The Services may become unavailable or experience interruptions for any reason, including maintenance, technical issues, or factors outside our control. Downtime may occur without notice and may last for indefinite periods. The Services also rely on third-party software, infrastructure, and suppliers that we do not control. We may patch, modify, or discontinue features (including experimental ones) for technical, performance, legal, or business reasons.

Termination and suspension

  1. If applicable, UK consumers have a 14-day right to cancel from the contract start under the Consumer Contracts Regulations 2013.
  2. If you ask us to begin supplying digital content or services immediately, you acknowledge that you may lose this right once supply begins.
  3. Refunds, cancellations, and cooling-off rights for purchases made through third-party platforms (such as app stores or marketplaces) are managed by those platforms.
  4. Any other refunds are at our sole discretion and assessed case-by-case. Nothing in these Terms affects your statutory rights.
  5. Subject to clause 13.2, our total aggregate liability to you arising out of or relating to the Services will not exceed the lower of: (i) the total amount paid by you to us for the Services in the 12 months before the claim arose; or (ii) £100, except where such limitation is prohibited by law.
  6. This liability cap does not apply where it would be unfair or unlawful to apply it.

Liability

  1. The Services are provided “as is” and “as available”. We do not guarantee they will be uninterrupted, error-free, secure, or meet your expectations.
  2. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by our negligence or for fraud.
  3. To the maximum extent permitted by law, we are not liable for indirect, consequential, or unforeseeable losses, or for losses related to business, data, goodwill, or profit.
  4. Subject to clause 14.2, our total aggregate liability to you arising out of or relating to the Services will not exceed the amount of your last payment to us, or £0 if no payment was made.

Data protection & cookies

  1. We process personal data as described in our Privacy Policy. You should not input confidential, financial, or sensitive personal data into the Services or AI Features. We use trusted third-party payment providers to handle any payment or billing information. We take appropriate steps to help protect your information, but no internet service can be completely secure. We do not guarantee the absolute security or confidentiality of your data.

Export/sanctions compliance

  1. You must not use the Services in violation of export or sanctions laws. We may restrict access to comply with these laws.

Terms on other Platforms

  1. Where you access or download the Services through a third-party platform (such as Apple, Google, or Steam), that platform’s terms apply to distribution, payments, refunds, and maintenance. Infinity Fiction provides only the game content and related support.

Complaints & dispute resolution

  1. If you have a concern or complaint, contact [email protected]. We may review and respond, but are not obliged to resolve every issue. Complaints may be reviewed by our internal customer team, whose decision will be final unless required otherwise by law.
  2. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the law of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction.

The Services are evolving

  1. Infinity Fiction is an early-stage service. We are developing, testing, and improving the Services over time.
  2. Some features may be labelled experimental, alpha, beta, preview, early access, test, or similar. These features may be less stable than fully released features. They may change more often, contain errors, or be discontinued.
  3. We will not use this to avoid our legal obligations. If you pay for a feature, subscription, credit pack, or other paid entitlement, we will provide it with reasonable care and skill and in accordance with the description given to you at the point of purchase, subject to fair and lawful updates as described in these Terms.

Severance

  1. If any part of these Terms is found to be invalid, unlawful, or unenforceable, the rest of the Terms will continue to apply.
  2. Where possible, the invalid part will be treated as modified only to the extent needed to make it valid, lawful, and enforceable.

No waiver

  1. If we do not immediately enforce a right under these Terms, that does not mean we have given up that right.

Annex – Content Standards

You must not knowingly use, input, attempt to generate, or share any content that is:

  1. illegal or unlawful, including child sexual abuse material, terrorist content, or intimate image abuse;
  2. contains sexual content involving minors or sexual exploitation of adults;
  3. promotes or incites hate, harassment, or serious bullying;
  4. involves doxxing, stalking, or other invasions of privacy;
  5. depicts or encourages realistic violence, self-harm, suicide, or eating disorders;
  6. provides instructions or materials for violence, weapon construction, or other criminal activity;
  7. infringes intellectual property, privacy, or publicity rights of any third party;
  8. involves spam, scams, impersonation, or fraudulent activity;
  9. contains malware, or attempts to bypass, disable, or interfere with security or access controls;
  10. attempts to evade age restrictions or verification measures.

Infinity Fiction Limited, company no 15877291

Contact: [email protected]